Shipping & Delivery Policy

Last Updated: January 1, 2025

LA Hiking Baddies primarily provides event reservations, guided experiences, tours, retreats, and other services. Unless otherwise stated, purchases are for services and do not include the shipment of physical goods.

Digital Delivery of Event Information

After your purchase is completed, you will receive an order confirmation by email.

Event information is delivered electronically through the communication method specified during registration (such as Facebook Messenger, or another designated platform). Customers will be added to the event communication group within the timeframe stated on the event registration page, typically within 48 hours of purchase unless otherwise noted.

The event communication group serves as the official source for trip information, including:

• Meeting location
• Meeting time
• Itinerary
• Transportation details (when applicable)
• Packing lists
• Trip reminders
• Event updates
• Important announcements

Once event information has been successfully delivered to the designated communication method, the service is considered delivered.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information during checkout.
• Providing the correct Facebook name, phone number, email address, or other requested information needed to join the event communication group.
• Monitoring their email inbox, spam folder, Message Requests, and the designated communication platform for invitations and updates.
• Contacting LA Hiking Baddies promptly if they have not received access within the stated timeframe.

Failure to locate, review, or respond to previously delivered communications does not constitute a failure by LA Hiking Baddies to deliver the purchased service.

Physical Merchandise

If an order includes physical merchandise, available shipping methods, shipping charges, estimated delivery times, and tracking information (when applicable) will be provided during checkout.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or circumstances beyond our control.

Questions

If you experience any issues receiving your event information or have questions regarding your purchase, please contact us as soon as possible and before your scheduled event so we have an opportunity to assist you.