Refund policy

 

Return Policy, Transfer Process, Selling Your Spot, Travel Insurance, Payments, Cancellations

Effective Date: January 1, 2025

These Payment Policies contain important information about participating in a Trip or Event (as defined in the LA Hiking Baddies Terms and Conditions), and/or using the website, applications, or any other services (collectively the “Services”), offered by LA Hiking Baddies (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “LA Hiking Baddies”). Under the LA Hiking Baddies Participant Terms and Conditions, which constitute a binding contract between you (“you, “your” or “participant”)  and LA Hiking Baddies, you are also agreeing to these policies.

In order to have the best experience, it’s important that you (“you”, “your,” or “participant”) understand your rights and obligations with LA Hiking Baddies. More importantly, by joining us and using our Services you are agreeing to these Terms and Conditions as a legally binding contract, so read this carefully. Please also don’t hesitate to check our FAQ section that contains a great amount of useful information that can make the legalese easier to understand. Also do not hesitate to contact us if you have any questions. 

 

1. General Payment Policies

1.1 Return Policy for Trips, Events, Challenges, and Merch

Trips and Events

LA Hiking Baddies is committed to providing enjoyable and memorable experiences for all participants. We understand that unforeseen circumstances may arise, and you may need to cancel your trip or event. Although refunds and credits are not available for any purchase, we have outlined our refund policy below to ensure transparency and fairness.

Non-transferable Spots

If you have purchased a non-transferable spot for an upcoming trip or event, your spot is final sale and cannot be transferred. By purchasing a non-transferable spot, you acknowledge that your spot is reserved exclusively for you and cannot be transferred or refunded.

Transferable Spots

If you purchased a transferable spot, you may sell your spot to another group member by the transferable date posted on the event page and your order confirmation e-mail. You must have purchased a transferable spot on our website at the time of purchase to be eligible. Please note that the transfer of your spot is not final until the signed and completed Liability Waiver from the person taking your place is completed and an e-mail is sent to us at losangeleshikingbaddies@gmail.com indicating the event name and member name(s) with any other applicable details.

There is a fee associated with selecting a transferable spot verses non-transferable that has often been included in cost. This helps alleviate the cost of transferring names with the booked accommodation and excursions, as well as collection and processing of waivers or applicable paperwork. Additionally, it supports familiarizing the new participant with the trip and any carpool or flight assistance (if applicable).

Challenges

Baddies Challenges and optional medals are non-refundable, non-transferrable, and considered final sale. This means that once the order is placed, it cannot be canceled or exchanged. The purchase of the Baddies Challenges and optional medals is final and not eligible for any changes or modifications.

LAHB Merch

Due to the nature of transaction fees and order processing, all LAHB merchandise is final sale. This means that once an order is placed, it cannot be canceled, refunded, or exchanged. This policy is in place to ensure that all transactions are completed efficiently, minimizing any delays in processing orders. By purchasing LAHB merchandise, participants acknowledge that they fully understand and accept the final sale policy.

1.2 Transfer Process for Transferable Spots

If you purchased a transferable spot, please follow these instructions:

1. Post your spot on the event page within our Facebook group.
2. Arrange payment from the new participant to you. Please do not discount the price.
3. Have the new participant complete a Liability Waiver
4. Email losangeleshikingbaddies@gmail.com and include all trip/event details and the member name who will be taking your space. Make sure to include any other relevant details.
5. Once we have the completed waiver and an email from you, our admin will transfer your reservation to them and add them to the trip/event chat on Messenger.
6. Once your spot is sold, please delete your original post in the group to avoid confusion.

1.3 Tips For Selling Your Spot

Purchasing a transferable spot does not guarantee that your spot will be sold, but there are a few important tips that can increase your chances of successfully transferring your spot. When posting your spot for sale, it is important to post on the actual event page, rather than the community home page. When someone expresses interest in a spot, I send them to the event page to look for available spots. This will help streamline the process and ensure interested parties have access to relevant information.

To ensure your spot is posted in the most appealing manner, make sure to include all relevant details. Include the trip or event date, location, time, accommodation details, and any other important details if applicable. Including a photo in your post can also be helpful, as it can give potential buyers a visual representation of the experience they are considering.

In addition to providing information about the trip or event, it is also a good idea to mention that the buyer must forward the signed and completed Liability Waiver to LA Hiking Baddies after they have made payment to you for your spot. This will help ensure that all necessary paperwork is in place and that there are no misunderstandings regarding the terms and conditions.

Remember, purchasing a transferable spot does not guarantee that your spot will be sold, but following these tips can help increase your chances of finding a suitable buyer and completing the transfer successfully.

1.4 Travel Insurance

It is important to note that unforeseen circumstances may arise that may affect a trip or event. These events could include weather conditions, medical emergencies, or any other unforeseen circumstances that are beyond our control. For such situations, we highly encourage you to purchase Travel Insurance.

Travel Insurance provides a layer of protection in case any unexpected circumstances arise during your trip or event. It covers medical expenses, trip cancellation, lost luggage, and other unforeseen events that may disrupt your travel plan. By purchasing Travel Insurance, you are ensuring that you are covered in case of any emergencies or unforeseen circumstances that may arise. This will provide you with peace of mind and help you focus on enjoying the trip or event without any worries. Please note that Travel Insurance is an optional purchase and is not included in the cost of the trip or event. It is solely the responsibility of the attendee to purchase Travel Insurance if they so choose.

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1.5 Unauthorized Purchases

LA Hiking Baddies trips and events are exclusively for members accepted into the LA Hiking Baddies private Facebook group and their guests. In the event we have to cancel a trip or event for an individual who is not part of the group, does not fit within the guidelines of women aged 21+, or someone who has been permanently banned from the group, they will receive a refund less a 50% cancellation fee. This policy is in place to ensure that only eligible participants can enjoy the exciting adventures and experiences that LA Hiking Baddies has to offer.

 

2. Late Payments & Payment Methods 

2.1. Defaulting on Payment Plans

Defaulting on your payment plan by missing the due date will result in the cancellation of your spot on the trip. This means you will lose your opportunity to attend the event or participate in the desired activity. We understand that unforeseen circumstances may arise, but it is important to adhere to the payment plan terms and conditions.

In addition to the cancellation, a 40% processing fee will be charged. This fee covers transactional and administrative costs involved in order and return processing. This fee is necessary to cover expenses incurred by us in managing your booking.

Any remaining funds (if applicable) will be refunded to you after the processing fee has been deducted. The refund will be processed within 30 days of the cancellation of your payment plan. Please note that the refund amount may vary depending on the remaining balance and any additional charges or fees incurred.

By adhering to the terms and conditions of the payment plan, you can avoid the inconvenience and potential financial loss associated with defaulting. Should you experience any difficulties in meeting the payment deadlines, we encourage you to contact us as soon as possible to discuss alternative arrangements.

2.2 Travel Refunds

During the trip or event, no flight or other travel costs incurred by participant will be reimbursed by LA Hiking Baddies. Arriving late or leaving a trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a trip or event. Neither LA Hiking Baddies, nor its members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier's cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the trip or the city a participant is going to after leaving the trip. We will not provide refunds based on a threat of negative reviews or social media posts. We reserve all rights in law and equity to respond to and/or take action against reviews or social media posts that are false, misleading, libelous, harassing, abusive, obscene, vulgar, sexually explicit, or are inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or contain confidential information.

 

3. Baddies Trips

3.1 Cost

The cost to participate in a trip or event will be as listed on the relevant page on the LA Hiking Baddies website. Note that prices are subject to change.

3.2 Payment

Payment is due upon commitment. Within 7 days of the trip or event start date, all payments are non-refundable and non-transferable except as described in section 1.1 above. Payment method options are listed in the next section.

3.3 Payment Methods

For trips and events, LA Hiking Baddies accepts payment from participants in accordance with the following:

• Debit Card and Credit Card - LA Hiking Baddies accepts debit and credit card payments through our website.
• Paypal - LA Hiking Baddies accepts Paypal payments. Monthly payments made by participants via Paypal are subject to an applicable convenience fee.
• Shop Pay Installments - LA Hiking Baddies accepts Shop Pay Installments. Monthly payments made by participants via Shop Pay Installments are subject to an applicable convenience fee.

3.4 Included in Cost

Please see the individual trip or event page to see what is included in cost.

3.5 Not Included in Cost

Passport, visa, and permit expenses; formal work space; travel insurance; medical expenses and immunizations; transportation to initial destination and from final destination (unless specifically listed); personal expenses such as alcoholic beverages or meals not included, laundry, additional activities and events, and any other items not specifically noted as included.

3.6 Early Departure

Due to the nature of our trips, refunds will not be provided for participants that depart early.

4. LA Hiking Baddies Cancellation

4.1 Cancellations; Prior to Start/Departure

LA Hiking Baddies reserves the right to cancel any trip or event that has not yet departed because of inadequate enrollment or any other reason that makes the trip or event economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a trip or event is canceled prior to start/departure, LA Hiking Baddies will provide participants with a credit toward a future LA Hiking Baddies equivalent to any remaining monies paid to LA Hiking Baddies. Except as outlined above when LA Hiking Baddies cancels a trip or event prior to departure, LA Hiking Baddies has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled trip or event or for any additional arrangements should participants embark prior to the scheduled group departure date.

4.2 Cancellations; In Progress

LA Hiking Baddies also reserves the right to cancel any trip or event in progress because of good-faith concerns with respect to the safety, health, or welfare of the participants. If LA Hiking Baddies cancels a trip or event in progress, participants will receive a prorated refund in the form of a credit for another LA Hiking Baddies event with the amount to be determined by LA Hiking Baddies. All other fees paid prior to the cancellation will not be refunded. Except as outlined above when LA Hiking Baddies cancels a trip or event in progress, LA Hiking Baddies has no responsibility for any expenses, including any non-refundable expenses incurred by participants in preparing for a cancelled Trip or for any additional arrangements should participants embark prior to the scheduled group departure date.

4.3 Trip Delays

LA Hiking Baddies also reserves the right to delay the commencement of a trip or event for reasons including, but not limited, to travel and/or quarantine restrictions, health and safety concerns, the closure of hotels, restaurants and other businesses due to lockdown restrictions, weather and other similar events. In such an event, LA Hiking Baddies shall contact trip or event participants regarding the alternative dates.

4.4 Trip Interruptions

Under certain circumstances, LA Hiking Baddies may need to interrupt a current trip or event due to travel and/or quarantine restrictions, health and safety concerns, the closure of hotels, restaurants and other businesses due to lockdown restrictions, weather and other similar events. In such event, while LA Hiking Baddies will use reasonable efforts to mitigate the impact of such an interruption, you will be responsible for all additional costs associated with the interruption, including, without limitation, any additional travel, accommodation and food and beverage costs although you may be able to seek reimbursement for some of these costs from any travel insurance policies you may have obtained.

5. Changes in Fees

LA Hiking Baddies will endeavor to keep your fees consistent for the duration of a trip, however, market factors may require LA Hiking Baddies to change the cost of its products from time to time. As such, LA Hiking Baddies reserves the right to increase the total fees for its trips or events at any time.